RETURN AND REFUND

Last updated: 28 August 2026

We want you to love what arrives. Because our Products are pharmaceuticals and health essentials, returns are strictly limited for hygiene, safety, and regulatory reasons, but if something is wrong, we will always make it right.

This Returns & Refunds Policy applies to Orders placed at https://dailypharma.in/ and forms part of our Terms & Conditions. It does not affect your rights as a consumer under the Consumer Protection Act, 2019.

1. Our Approach

For strict safety, hygiene, and regulatory compliance, pharmaceutical and health Products that have been opened, used, or have a broken seal cannot be returned or exchanged once delivered, unless they are damaged, defective, expired, or incorrect (see below). This ensures complete product integrity and safety for every customer.

2. What we can accept

We will replace or refund a Product if, on arrival, it is:

  • Damaged in transit (e.g., leaked, broken, or crushed packaging affecting product integrity)

  • Defective or faulty

  • Incorrect (you received the wrong Product, strength, or dosage) or

  • Expired or near-expiry on delivery.

Please report these within the return window below so we can resolve it quickly.

3. What we can't accept

We are unable to accept returns or refunds in these cases:

  • Products that have been opened, used, or have a broken or tampered seal (except where damaged, defective, expired, or incorrect)

  • Change of mind

  • Requests made after the return window has closed

  • Products not in their original condition with all packaging, batch labels, and inserts intact

  • Items marked "final sale," purchased during clearance, or prescription-specific special orders that comply with the valid prescription provided

  • For products purchased from a third-party seller or marketplace, please contact that seller directly.

4. Return window & conditions

To be eligible, please raise your request within 2-3 days of delivery. The product must be:

  • Unused and in its original condition

  • In its original packaging, with seals, labels, batch number, and inserts intact

  • Accompanied by proof of purchase (Order number or invoice).

We may decline a return if the Product does not meet these conditions upon inspection.

5. How to raise a request

Raising a request is simple:

  • Email us at info@dailypharma.in within the return window with your Order number, the issue, and clear photos of the Product, batch number, and packaging.

  • For damaged, leaked, or incorrect items, an unboxing video helps us resolve your claim faster, so please share one if you can.

Our team will review and respond within 2 business days with the next steps. If a return is approved, we will arrange a pickup where serviceable, or share return instructions. Where the issue is our fault (damaged, defective, wrong, or expired), we bear the return shipping cost.

6. Refunds: method & timeline

Once we receive and inspect the returned Product (or approve your claim), we will process your refund:

  • Prepaid orders: Refunded to your original payment method.

  • Cash on Delivery orders: Refunded to your bank account or UPI, and we will collect the details securely.

Refunds are processed within 7 business days of our receiving the returned Product. It may take additional time to reflect in your account, depending on your bank or payment provider. Shipping charges, any COD handling fees, and non-refundable amounts will be deducted where applicable, unless the return is due to our error.

7. Replacements

For damaged, defective, or incorrect items, we will happily send a replacement of the same Product, subject to availability. If the Product is out of stock, we will offer a refund or, with your agreement, an alternative or store credit.

8. Cancelling an order

You can request to cancel an Order before it is dispatched by contacting us as soon as possible with your Order number. Once an Order has been dispatched, it can no longer be cancelled, but you may be able to return it if it meets the conditions above. Approved pre-dispatch cancellations are refunded in full to the original payment method.

9. Lost or undelivered parcels

If tracking shows your parcel as delivered but you have not received it, or it appears lost in transit, please contact us within 7 days of the expected delivery date. We will investigate with our courier partner and, where confirmed lost, arrange a replacement or refund.

10. Need to return something?

For any questions about this policy, your order, or to raise a complaint, reach out to our team. We aim to acknowledge every query within 2 business days.

  • Email: info@dailypharma.in

  • Phone / WhatsApp: +91 8591663927 / +91 9819263927 (Mon to Fri, 10 AM – 6 PM IST)

  • Grievance Officer: Saima Khan, info@dailypharma.in

  • Registered office: Daily Pharma, 167-Readymoney Terrace, Block B, 1st Floor, Dr. Annie Besant Road, Worli Naka, Mumbai- 400018, India

Daily Pharma is a digital healthcare brand owned and operated by Daily Pharma.

© 2026 Daily Pharma. All rights reserved.