SHIPPING POLICY

Last updated: 24 AUGUST 2026

Your health and trust matter to us. This policy explains what personal and medical information we collect when you use Daily Pharma, why we collect it, and the choices you have.

This Privacy Policy describes how Daily Pharma (“we”, “us”) collects, uses, shares, and protects your personal and health data when you visit or purchase from https://dailypharma.in/ (the “Site”). We process personal data in strict compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Drugs and Cosmetics Act, 1940, and the rules made under them.

1. Introduction

By using the Site, uploading prescriptions, or providing us with your information, you agree to the collection and use of your personal and health data as described in this policy. If you do not agree, please do not use the Site. Capitalised terms not defined here have the meaning given in our Terms & Conditions.

2. Information we collect

We collect the following categories of personal and medical data:

  • Identity & contact details: Your full name, email address, phone number, and delivery/billing address.

  • Medical & health data: Prescriptions uploaded, physician details, diagnostic records, medication orders, dosage preferences, and medical history shared for order fulfillment.

  • Payment information: Processed securely by our RBI-compliant third-party payment gateways. We do not store your full card or banking credentials.

  • Account information: Login credentials, patient profile details, and saved family member profiles.

  • Technical & usage data: IP address, device and browser type, pages visited, and interaction data collected through cookies and analytics tools.

  • Communications: Customer support queries, pharmacist consultations, feedback, and marketing preferences.

3. How we collect it

  • Directly from you: When you create a medical profile, upload a prescription, place an order, consult with our in-house pharmacists, or contact support.

  • Automatically: Through cookies, session tokens, and analytics tools as you navigate the Site.

  • From third parties: Licensed partner pharmacies, diagnostic laboratories, secure payment gateways, and logistics partners, where permitted.

4. How we use your information

We use your personal and medical data to:

  • Verify prescriptions through licensed pharmacists and dispense pharmaceutical products accurately.

  • Process, fulfil, and deliver medication orders, and manage replacements or refunds.

  • Create and manage your healthcare account and provide clinical customer support.

  • Send essential transactional notices, such as prescription verification updates, order confirmations, and refill reminders.

  • Send health-related marketing communications or promotional offers only where you have explicitly opted in.

  • Improve our medicine catalog, platform usability, and healthcare services.

  • Detect, prevent, and address medical dispensing errors, fraud, and security issues.

  • Comply with strict statutory drug regulations, retention laws, and legal mandates.

5. Your consent & its legal basis

We process your personal and health data based on your explicit consent, to perform our healthcare contract with you (fulfilling medicine orders), to comply with mandatory drug laws, and for legitimate business interests (such as patient safety and fraud prevention). Where we rely on consent (such as health tips or marketing), you may withdraw it at any time (see Marketing & opt-out).

6. When we share information

We do not sell or rent your personal or health data. We share it strictly with:

  • Licensed partner pharmacies & medical experts: To review prescriptions, consult on dosages, and dispense products safely.

  • Logistics & cold-chain courier partners: To deliver sensitive pharmaceutical products under required temperature and handling conditions.

  • Payment gateways: To process transactions securely.

  • Technology service providers: Secure hosting, database, email, and customer support infrastructure providers bound by strict confidentiality data-processing agreements.

  • Legal & regulatory authorities: When required by drug control authorities, courts, or statutory mandates.

7. Cookies & tracking

We use cookies and similar technologies to keep the Site secure, remember your prescription upload sessions, analyze platform traffic, and optimize user experience. Essential cookies are required for core functionality; optional tracking cookies are used only with your consent. You can modify your browser settings to manage cookies, though disabling essential cookies may impact platform features.

8. How long we keep data

Due to statutory regulations governing the pharmaceutical industry (including the Drugs and Cosmetics rules), we retain prescription records, transaction logs, and medical invoices for the specific periods mandated under applicable law. When data is no longer legally or operationally required, we securely delete or anonymize it.

9. How we protect your data

We employ robust technical, clinical, and organizational safeguards—including end-to-end encryption for medical data, secure cloud hosting, restricted role-based access controls, and encrypted payment channels—to protect your information against unauthorized access or breaches. While we adhere to industry best practices, no internet transmission is 100% secure.

10. Your rights

Subject to applicable law, you have the right to:

  • Access the personal and health data we hold about you and request a summary of it.

  • Request correction of inaccurate medical or personal records.

  • Request erasure of your account data, subject to legal pharmaceutical retention mandates.

  • Withdraw your consent to processing at any time.

  • Nominate a representative to exercise your rights in the event of incapacity.

  • Raise a grievance with our Data Protection Officer or the Data Protection Board of India.

To exercise these rights, reach out using the contact details below. We verify identities rigorously before fulfilling data requests.

11. Marketing & opt-out

If you have opted in, we may send you wellness insights, health reminders, and product offers. You can opt out instantly by clicking "unsubscribe" in any marketing message or contacting our support desk. Essential transactional messages (such as prescription verification notices or refill alerts) will continue regardless of marketing preferences.

12. Children's privacy

The Site is intended for use by adults aged 18 and above, or minors acting under direct parental or legal guardian supervision. We do not knowingly collect standalone data from children. If you believe a minor has submitted personal or medical details without appropriate supervision, contact us immediately for prompt deletion.

13. Third-party links

The Site may feature external links to medical journals, diagnostic labs, or partner health portals. We are not responsible for their privacy standards or content. We encourage reviewing the independent privacy policies of any third-party platform you visit.

14. Changes to this policy

We update this Privacy Policy periodically to reflect technological advancements or regulatory shifts. The latest version will always be accessible here with the updated revision date. Significant changes will be flagged or notified where legally required.

15. Grievance & Data Protection Officer

For any questions, prescription grievances, or privacy complaints, please contact our designated Grievance Officer. We acknowledge all complaints promptly and resolve them within statutory timelines.

  • Grievance Officer: Saima Khan

  • Email: info@dailypharma.in

  • Phone: +91 8591663927 / +91 9819263927

  • Address: Daily Pharma, 167-Readymoney Terrace, Block B, 1st Floor, Dr. Annie Besant Road, Worli Naka, Mumbai- 400018, India

Get in touch — Questions about your medical data?

For any inquiries concerning your prescriptions, medical privacy, or orders, reach out to our pharmacy care team. We aim to respond to every query within 2 business days.

  • Email: info@dailypharma.in

  • Phone / WhatsApp: +91 8591663927 / +91 9819263927 (Mon to Fri, 10 AM – 6 PM IST)

  • Grievance Officer: Saima Khan, info@dailypharma.in

  • Registered Office: Daily Pharma, 167-Readymoney Terrace, Block B, 1st Floor, Dr. Annie Besant Road, Worli Naka, Mumbai- 400018, India.

Daily Pharma is a digital healthcare brand owned and operated by Daily Pharma.

GSTIN: 27AABCD1234F1Z9 · Registered Pharmacy

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